Appeals
You have a right to appeal our decisions. In some cases, we must forward your appeal to the person or persons who made the claim against you.
The appeal must be in writing and contain the following:
- what you’re appealing - for example, deductions, case processing, collection, or tax set-off. Companies and organisations can only request for money to be set aside for cost-of-living expenses if the company in question is a sole proprietorship.
- an explanation of why you appeal
- what your objective is with the appeal - for example, stopping deductions or cancelling claims
- signature (physical or electronic)
- relevant documentation
Collection will continue until the appeal is processed
Please note that your appeal will not normally stop the collection of the claim.
Deadlines for appealing our decisions
Appeal deadlines can vary from case to case. We will inform you about this in our letters.